Case Studies

Where IT Strategy Turns Into Results

Our case studies highlight how we partner with organizations to solve real-world technology challenges with clarity, care, and measurable impact. Each story offers a practical look at our approach—from discovery and design to implementation and ongoing support. Together, these examples reflect our commitment to thoughtful solutions that align technology with mission, goals, and people.

Faith-Based, Nonprofit

Forest Park Covenant Church

“Our church’s technology needs are vast and often overwhelming. From the very beginning, Dunewood stepped in and gave us real infrastructure, crystal clear direction, and a thoughtful plan that actually fit our needs.

They didn’t just set things up - they took the time to teach us the ‘how’ and ‘why’ behind our systems so we could really understand them. And they have continued to walk alongside us, helping us improve and get the most out of every technology tool we use.

Just recently, they completely transformed our podcast workflow by installing a new editing machine that has cut our production time almost in half.

They even handled the entire hassle of switching our ISP so we didn’t have to. We are incredibly grateful for Dunewood. They have become true partners in ministry.”

~ Luke Austin, Pastor of Worship Arts

Opportunities

Implement proactive IT support to keep systems running smoothly and prevent downtime
Define clear ownership and direction for technology strategy to drive confident decision-making
Streamline management and database platforms for greater efficiency and ease of use
Expand scalability to seamlessly support a growing staff and congregation
Enhance system reliability and ensure long-term sustainability
Upgrade chancel (stage) lighting to create a more engaging and vibrant environment

Solutions

Provided managed IT support services, remote monitoring, cybersecurity, advanced email filtering, and DNS protection.
Designed primary trunklines for cable management.
Separated guest, staff, and operational networks.
Installed distributed indoor, outdoor patio, and rooftop audio with zoned volume control.
Installed wired IP security cameras covering entrances, bars, cash handling, the restaurant, and the rooftop.
Installed digital signage/television.
Created VoIP services with high-quality voice and time-based call routing.
Provided domain registration and authentication, as well as staff email.

Outcomes

Following implementation, Forest Park Covenant Church transitioned from reactive support to a proactive IT model, significantly reducing unplanned downtime and improving overall system reliability. Consolidation of platforms and data migration streamlined daily operations, cutting administrative effort and enabling staff to collaborate more efficiently through a shared productivity environment. The new scalable network, security, and access control infrastructure supported organizational growth while strengthening cybersecurity and long-term sustainability. Upgraded streaming, audio, and video systems delivered higher-quality live and on-demand content with improved consistency and reduced technical issues. Finally, enhanced LED and intelligent stage lighting transformed the chancel environment, creating a more engaging worship experience for both in-person and online audiences.

Restaurant, Hospitality

The Early Owl& Flight Deck

The Early Owl is a lively and inviting family-owned restaurant in downtown Muskegon that blends classic breakfast and brunch favorites with inventive lunch and dinner offerings. Since opening, it has become a local favorite for its eclectic menu (from Dutch babies and breakfast burritos to smash burgers and creative salads), friendly service, and a welcoming atmosphere that works equally well for casual daytime meals or evening gatherings with craft cocktails from the full bar.

The Flight Deck at The Early Owl is the restaurant’s seasonal rooftop venue that operates primarily in spring and summer, offering panoramic views of downtown Muskegon while hosting a variety of events like live music, trivia nights, Sunday brunch buffets, and even unique activities like yoga and cocktails.

Opportunities

Full building renovation to support a modern restaurant and rooftop dining experience
Structured cabling designed to serve bars, host stands, kitchen, office, and rooftop service areas
A unified network supporting POS terminals, handheld ordering, guest Wi-Fi, kitchen systems, security cameras, background music, and digital signage
Existing low-voltage pathways and elevator telephone systems evaluated to ensure safety, compliance, and reliability
A flexible, easy-to-manage telephone system for seamless number management, users, and call routing
Fully integrated audio/visual solutions to enhance both guest experience and operational efficiency

Solutions

Provided managed IT support services, remote monitoring, cybersecurity, advanced email filtering, and DNS protection.
Designed primary trunklines for cable management.
Separated guest, staff, and operational networks.
Installed distributed indoor, outdoor patio, and rooftop audio with zoned volume control.
Installed wired IP security cameras covering entrances, bars, cash handling, the restaurant, and the rooftop.
Installed digital signage/television.
Created VoIP services with high-quality voice and time-based call routing.
Provided domain registration and authentication, as well as staff email.

Outcomes

Following implementation, The Early Owl launched with a fully modernized, reliable IT and AV environment that supports daily operations and a high-quality guest experience. Network segmentation and proactive monitoring significantly reduced downtime and security risk while ensuring consistent performance for POS systems, handheld ordering, guest Wi-Fi, and back-of-house operations. Structured cabling created a scalable foundation to support future expansion. Integrated indoor, patio, and rooftop audio, along with IP security cameras, enhanced both ambiance and operational visibility across all areas of the property. The new VoIP phone system improved call quality and responsiveness through streamlined number management and time-based call routing, enabling staff to operate more efficiently.

Health Care

Well Adjusted Chiropractic

Well Adjusted Chiropractic is a patient‑focused chiropractic clinic located in Spring Lake, Michigan, dedicated to helping individuals and families achieve improved health, pain relief, and overall wellness through natural, non‑surgical care. Founded and led by Dr. Michael Weiss, a third‑generation chiropractor with deep community ties, the practice emphasizes a holistic approach that addresses the root causes of discomfort rather than just treating symptoms. Dr. Weiss and his team are committed to personalized care, education, and long‑term wellness for patients of all ages.

By integrating modern technology solutions with their patient-centered approach, Well Adjusted Chiropractic continues to provide high-quality care while operating efficiently and securely. This partnership demonstrates how thoughtful IT solutions can directly support the mission of healthcare providers, enabling them to focus on what matters most: patient health and well-being.

Opportunities

Transitioning from reactive, break-fix IT support to a more proactive and strategic approach
Modernizing infrastructure to improve performance, reliability, and scalability
Strengthening security controls and closing audit gaps through standardized best practices
Implementing more secure and resilient storage and backup for chiropractic EHR and practice management systems
Refining user permission structures to better align front-desk and clinical workflows
Elevating the overall cybersecurity posture to reduce risk and improve resilience
Expanding and optimizing wireless coverage for consistent connectivity
Standardizing new workstation setup to ensure consistency, efficiency, and security

Solutions

Provided managed IT support services, remote monitoring, cybersecurity, advanced email filtering, DNS protection, and help desk support.
Upgraded infrastructure, including a new network controller, security gateway, secure routing, and segregated WiFi.
Standardized workstation configurations.
Deployed user account management and access control.
Controlled patching and update schedules.
Provided security awareness training.
Deployed automated, monitored backups (local and cloud).
Sourced and provisioned new workstations.
Provided a network security audit and risk assessment.

Outcomes

Following implementation, Well Adjusted Chiropractic successfully transitioned from reactive, break-fix support to a proactive managed IT model, reducing unplanned downtime and support disruptions. Infrastructure upgrades and standardized workstation deployments improved overall system performance and reliability, while optimized wireless coverage delivered consistent connectivity throughout the facility. Enhanced security controls, including advanced email filtering, DNS protection, managed patching, and user access controls, closed audit gaps and significantly strengthened the organization’s cybersecurity posture. Automated, monitored local and cloud backups ensured secure, resilient protection of chiropractic EHR and practice management systems, improving recovery readiness and data integrity. Together, these improvements created a stable, secure, and scalable technology environment that better supports both front-desk and clinical workflows while positioning the organization for long-term growth.