Collaboration
Just Got Easier
Providing IT solutions at the intersection of what business demands and technology delivers.
We Can Partner to Create the Reliable IT Support Your Business or Organization Requires
Managing today’s information technology and the escalating complexities and hassles associated with IT is frequently an overwhelming task for many businesses.
As a result, your business or organization may not be receiving the best performance and return on investment from your infrastructure, business applications, communications, and related technology solutions.
By outsourcing your IT functions to Dunewood, you can focus on your core operations while relying on experts to manage the technology needs.
This can often lead to cost savings, improved system reliability, enhanced security, and access to the latest technologies and best practices in IT management.
Managed IT Support
Dunewood wants to see your business succeed. We will work alongside you to determine the best solutions and then maintain those solutions so you never have to second guess your decision. Our goal is to maximize your IT investment so you can focus on what’s really important-- your business.
Web Development
Collaborate with us to create a website from scratch or redesign and enhance an existing one. We can assist with graphic analysis and create a cost-effective, scalable site that you can manage. In addition, we can assist with developing a planned approach to your social media management.
We Take Pride in Our Numbers
6
Years in Business
55
Solution Partners
274
Devices Managed
427
Devices Monitored
3
Industry Awards
Jennifer Lynn
Kuipers Lynn & Associates
"They were responsive when we called about Internet working issues. They got the issue fixed and we never felt a hiccup. The follow-up was attentive and reassuring."
Jen Fricano
Fricano's Muskegon
Ted's Eatery & Bar
Fricano's Manistee River
"Finally, we have found a true partner in our business. Dunewood offer quotes so you know where your investments is going. They either answer their phones immediately, or return a call fast. The IT service they provide has always integrated extremely well into our businesses."
JS Hunt
Retired Educator
"Dunewood Technology helped us in selecting a new system and installing it. They were professional, personable, friendly, timely, extremely knowledgeable, and so very helpful. I give them my highest recommendation."
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What types of technology do you provide and support?
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What services are included in your managed IT offerings?Our key services include automated monitoring and management of servers, computers, laptops, and network devices (cloud gateway, access points, routers, firewalls, switches). This includes cost-effective cybersecurity. In addition, supplemental services include advanced email security, password management, managed backup, remote access, virtual private networks, project work, and application support. FREE PDF DOWNLOAD
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What is your response time for IT issues, and do you offer 24/7 support?Our Gold plan offers 24/7 support and priority service over Silver partners. A Service Level Agreement (SLA) is included in the Gold plan and responses are determined by the impact an issue has on your business or productivity. More than 99% of our tickets are addressed within the SLA.
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How do you handle cybersecurity and data protection?Cybersecurity of all digital assets and devices is critical. Our cloud-based protection provides security in real time and integrates with our remote monitoring and management solutions. It includes protection against network intrusion, ransomware, and viruses. We also provide DNS protection as an additional layer of safety. We can also deploy an AI-driven, anti-phishing email security platform, and managed backups.
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How does your pricing structure work? Are there any hidden fees?Our pricing includes the option of Gold or Silver plans and is determined by the total number of manageable endpoints (servers, computers, laptops, access points, etc.). The Gold plan includes a free hour of remote or on-location support each month. We will collaborate with you to choose a plan to meet your performance, security, and budget requirements. Following a free discovery meeting, we will provide a detailed estimate of your custom plan. There are no hidden fees, but hourly labor is detailed in a timesheet and may vary by month. FREE PDF DOWNLOAD
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Do you source equipment for home and business needs?Absolutely. We are one of the few solution providers that provide support for home offices, small businesses, and non-profit organizations. We will be glad to source the specific equipment you need, at cost with no mark-up. Our consulting, purchasing, provisioning, installation, and training fees are included in the estimate or statement of work we create for you.
Frequently Asked Questions
We Integrate With Your Ecosystem
In the context of technology, the term "ecosystem" refers to a complex and interconnected network of software, hardware, services, and users that work together to provide a complete and cohesive set of functions or solutions.
Your ecosystem may evolve, and you may need to adapt to changing requirements, and technologies over time. Therefore, maintaining flexibility and a commitment to continuous improvement with a solution partnership with Dunewood is essential.