Managed Services

Many small to mid-sized businesses (SMB) and organizations are outsourcing day-to-day IT management as a strategic method for improving operations. Here are just a few advantages that top the list for considering our managed services.

Monitoring & Proactive Maintenance

As it stands right now, most SMB organizations don’t have a way to monitor their network 24/7/365 and be notified immediately when a potential problem arises. This can be an invaluable feature because the earlier an issue is realized, the earlier it can be proactively resolved and significant downtime avoided.

Staff Availability

Even if you have an employee dedicated to provide occasional technical support, they probably don’t have the time to do everything that needs to be accomplished because they are constantly putting out fires. Dunewood can allow your team to remain focused on your core business instead of worrying about the technology working properly.

Budgeting

With a fixed, tiered monthly cost, our managed services allow for businesses to better budget for their service costs as well as preparing for upgrades. We have repair and service work already built into each of our plans, along with the ongoing maintenance already taking place.

Knowledge Base

When collaborating with Dunewood, one of the key benefits is being able to access our broad range of knowledge in various technical arenas. We are available to tackle just about any issue that may arise as well as advise or take on any project that needs to be implemented. Our online customer portal even includes a customized knowledge base.

Proactively managing your network to mitigate downtime and costly troubleshooting is a universal element of a Dunewood plan. As a result, issues are addressed before they become a headache for your business. These measures are preventative in nature meaning maximum up-time for your users and business.

The Challenge

Technology can be your biggest friend or technology can be your biggest struggle. Managing today’s information technology (IT) and the escalating complexities and hassles associated with IT is frequently an overwhelming task for many businesses. As a result, your business may not be receiving the best performance and return on investment from your infrastructure, business applications, communications, and related solutions.

The Goal

Dunewood wants to see your business succeed. As a Managed Service Provider (MSP) we will work alongside you to determine the best solutions and then maintain those solutions so you never have to second guess your decision. Our goal is to keep your systems operational and available so that you can focus on what’s really important--your business. We are here to maximize your IT investment.

The Solution

Using Dunewood Remote Monitoring Management (RMM) you can focus on your business while we make sure your systems are working properly. We can determine a plan that will meet your performance, security, and budget requirements for your business. Call us at 616-529-5360.